Installation Guide
Tools Needed:
- Adjustable wrench
- Screwdrivers (flat and Phillips)
- Level
- Pipe thread sealant (gas models)
- Voltage tester
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location with proper ventilation and clearance from combustible materials.
- Prepare Countertop: Cut countertop opening according to dimensions specified in manual.
- Gas Connection (Gas Models): Connect gas supply line using approved flexible connector. Check for leaks with soap solution.
- Electrical Connection (Electric Models): Connect to dedicated 240V circuit with proper grounding.
- Secure Stove Top: Place stove top in countertop opening and secure with mounting brackets.
- Seal Edges: Apply heat-resistant sealant around edges to prevent moisture damage.
- Test Operation: Test all burners/elements to ensure proper ignition and heating.
Specifications
| Model Series | W5SG3024XB / W5SE3024XB |
| Type | Gas & Electric Stove Top |
| Color | Black Stainless Steel / White |
| Burner Configuration | 4 Burners (Various Sizes) |
| Burner Output (Gas) | 15,000 BTU (Large), 9,500 BTU (Small) |
| Element Power (Electric) | 3,000W (Large), 1,200W (Small) |
| Control Type | Knob Controls with LED Indicators |
| Ignition System | Electronic Ignition (Gas Models) |
| Power Requirements (Electric) | 240V, 50A Dedicated Circuit |
| Gas Requirements | Natural Gas or LP (Conversion Kit Required) |
| Dimensions (Cutout) | 56.5 x 46.5 cm |
| Weight | 24 kg |
Warranty Information
- Full Warranty: 1 year parts and labor
- Burner Warranty: 5 years on burner elements
- Additional Coverage: Optional extended warranty available
For warranty service, contact Whirlpool Customer Service at 1-800-253-1301 or visit Whirlpool.com
Key Features
Power Burner
High-output burner delivers up to 15,000 BTU for rapid boiling and high-heat cooking, perfect for large pots and quick meal preparation.
Simmer Burner
Precise low-heat burner maintains consistent temperatures for delicate sauces, melting chocolate, and keeping food warm without burning.
Electronic Ignition
Reliable electronic ignition system ensures quick, consistent lighting without the need for matches or lighters.
Sealed Burners
Spill-proof sealed burners prevent food and liquid from dripping below the cooktop, making cleanup quick and easy.
Cast Iron Grates
Durable cast iron grates provide stable support for pots and pans, with easy-lift design for simple cleaning.
Control Lock
Safety control lock prevents accidental activation, making it ideal for households with children.
Burner Specifications
Power Burner
15,000 BTU - Rapid boiling, large pots
Dual Burner
12,000 BTU - Versatile medium-high heat
Standard Burner
9,500 BTU - Everyday cooking tasks
Simmer Burner
5,000 BTU - Low heat for delicate foods
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Burner won't light | Power outage, clogged burner, faulty ignition | Check power supply, clean burner ports, verify spark operation |
| Uneven flame | Clogged burner ports, improper air mixture | Clean burner thoroughly, adjust air shutter |
| Yellow flame | Insufficient air, dirty burner | Clean burner, adjust air shutter for blue flame |
| Gas odor | Gas leak, improper connection | Immediately turn off gas, check connections, contact professional |
| Burner clicks continuously | Wet igniter, faulty switch | Dry igniter area, replace faulty switch if needed |
| Weak flame | Low gas pressure, clogged orifice | Check gas pressure, clean orifice tube |
Error Codes (Electric Models)
- F1: Temperature sensor error - Check sensor connection
- F2: Overheating - Allow to cool, check ventilation
- F3: Power supply issue - Check circuit breaker
- F4: Control board error - Contact service center
- F5: Element failure - Check heating element
Manual Downloads
Current Model Manuals
W5SG3024XB
30" Gas Stove Top
W5SE3024XB
30" Electric Stove Top
W5SG3624XB
36" Gas Stove Top
W5SE3624XB
36" Electric Stove Top
Popular Previous Models
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W5SE3014XB
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W5SG3614XB
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